Privacy Policy

Effective Date: the 1st of January 2023

Feel is committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access our website (www.feelapp.co), membership services, and group interactions via platforms such as WhatsApp and Telegram.

Who We Are
Feel is a trading name of Femtech Ventures Ltd, a company registered in England with registration number 13966734. Our registered office is located at 107-109 Great Portland Street, London, W1W 6QG, United Kingdom. For the purposes of data protection law, we are the "controller" of your personal data.

Data We Collect
We collect the following types of data:

  • Personal Information: This includes your name, email, and demographic information when you sign up for our services or join our membership platform.

  • Payment Data: We do not store your payment details. All payments are processed securely through third-party providers.

  • Technical Data: Includes IP addresses, device information, and cookies, which help us improve our services.

  • Sensitive Data: We do not collect sensitive personal data unless it is voluntarily provided through surveys or feedback forms, and it is treated with strict confidentiality.

Use of Your Data
We use your data to:

  • Provide access to content, workshops, and events.

  • Manage memberships, including communications about upcoming events or workshops.

  • Administer our WhatsApp and Telegram groups for informational purposes only.

  • Improve our website and services through technical analysis.

  • Comply with legal obligations.

Legal Basis for Processing
We rely on the following legal grounds to process your data:

  • Consent: For marketing communications and processing sensitive information.

  • Contractual Obligation: To fulfil our membership and service agreements with you.

  • Legitimate Interest: To improve our services and send notifications relevant to your membership.

WhatsApp and Telegram Groups
Participation in our WhatsApp and Telegram groups is for receiving information only. Feel is not responsible for any connections formed or interactions between group members. Each participant is responsible for their own engagement and how they interpret or use shared content.

Event Ticket Sales and Refunds
Tickets to Feel events are non-refundable unless otherwise specified on the ticket page. In the case of cancellations, refunds will be handled according to our Terms and Conditions.

How We Share Your Data
We do not sell or share your personal information for marketing purposes. We may share your data with:

  • Service providers who assist with our operations (e.g., hosting, email marketing).

  • Legal authorities, if required by law.

  • Potential buyers if we undergo a business transfer, ensuring your data protection rights are respected.

Security of Your Data
We implement appropriate security measures to protect your personal data from unauthorised access or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Cookies
We use cookies to enhance your experience on our website. These include essential, analytical, and marketing cookies. You can control cookies through your browser settings, but some functionalities may be affected if you disable them.

Your Rights
Under data protection laws, you have the right to:

  • Access, update, or delete your personal data.

  • Restrict or object to the processing of your data.

  • Withdraw consent where applicable.

  • Complain to a data protection authority if you believe your rights are being infringed.

To exercise any of these rights, contact us at hello@feelapp.co.

Data Retention
We retain your data for as long as necessary to fulfil the purposes outlined in this policy, including any legal obligations. Typically, personal data related to memberships is kept for [Insert Duration] after membership termination, and transactional data is retained for [Insert Duration] for accounting purposes.

Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in legal requirements or our operations. Significant changes will be communicated via email or through notifications on our website.

Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of England. Any disputes arising in connection with this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: hello@feelapp.co.